Hurricane Harvey and the United American Security Heroes

Hurricane Harvey and the United American Security Heroes

Rising Above Historic Hurricane Harvey to Provide Superior Security Services in Houston Hurricane Harvey was a Category 4 storm that dumped over 30 inches of rain in the Houston area, making it the wettest tropical cyclone on record for Texas and the contiguous United States. It submerged 25 to 30 percent of the region, damaged thousands of homes and properties, and robbed 14 Houstonians of their lives.  And all the while—over five historic days—United American Security officers, administrative staff, supervisors, and others took extraordinary measures to protect their clients from harm. Their stories of bravery, selflessness, and altruism are detailed below. Preparing for the Storm The storm was due to hit late Friday night, August 25.  Several clients requested extra assistance; coverage that meant UAS officers and staff would be away from their families and homes during the storm. Supervisors asked security officers for volunteers, and without fail, officers stepped up. “We told our guys to pack for Friday, Saturday, Sunday, Monday—and maybe Tuesday. We thought things would be back to normal by then. But the storm went out into the Gulf on Monday and came back over Houston on Tuesday.  And that’s when things got real,” says Jeff Moore, UAS District Manager. Protecting Hospital Staff and Patients Among the UAS clients was a Top 5 Houston-area hospital, providing leading-edge care for patients from across the globe. The hospital knew there would be a need for extra coverage, so the client asked UAS for volunteers to serve during the storm. Captain Eura Patterson, security supervisor at the hospital, took the lead. Some 50 United American Security officers ultimately volunteered. ...
Security Guard Hiring and Training

Security Guard Hiring and Training

Security Guard Hiring and Training—A Key Priority at United American Security At United American Security, security guards are the nucleus of our business. They are the faces our clients see every day and the first line of defense should something go wrong. It is this reality that informs UAS’s security guard hiring and training philosophy: we hire only the best guards and we train them to ensure the highest level of security services for our clients. Hiring Professional and Qualified Staff The hiring process at United American Security begins with the utilization of Applicant Stack, an application tracking program that allows UAS to reach millions of job seekers and manage their success from initial resume review through potential onboarding. According to Brad Montague, Corporate Director of Operations at United American Security, UAS searches for applicants with experience in security, law enforcement, or the military. Candidates must show themselves to be reliable, clean in appearance, respectful, and focused on detail. And of course, candidates must hold necessary licenses, when required, and pass both a background check and a drug test. While the bigger security guard companies—Allied/Universal, U.S. Security, G4S, and Securitas—often race through the hiring process, offering employment to unqualified guards simply to fill their numerous vacancies, United American Security takes its time. UAS makes sure there is a good fit from the start. Security Guard Training for Success Once a guard is onboard, United American Security emphasizes training like no one else in the industry. Multiple security guard management personnel—including security supervisors, field inspectors, and operations managers—may play a role in training new staff. As each site is different,...
Security Guard Supervision

Security Guard Supervision

Security Guard Supervision: “An Investment in the Client” When it comes to meeting the needs of its security services clients, United American Security is all about going the extra mile. And nowhere is this approach more apparent than in UAS’s commitment to supervision. At United American Security, an on-site or field supervisor is part of every client’s team, a stable presence to ensure that security guards are meeting their customers’ needs and back-up is available should it become necessary. According to United American Security CEO Stephen Levine, “Our clients are paying to have a service performed. We ensure they get what they paying for.” Superior Supervisors, Superior Guards United American Security employs a simple, standing weekly hours equation to determine whether it assigns an on-site supervisor or a field supervisor to a particular site. In both cases, the supervisor is recognizable and extremely familiar with the guards, the post, and the client. “Our supervisors review post orders and know the orders as well as the guards,” says Levine, “so if they should have to step in, there is no a drop off in quality.” Firmly committed to best security guard practices, United American Security hires only proven professionals to fill security supervisor vacancies. By employing sharp and experienced leaders, UAS is able to guarantee clients that their security guards will report prepared, on-time, and in uniform. Guards, for their part, appreciate the support and back-up. Further, under the mentorship of expert site supervisors, security guards strive for equally high standards. As any human resources director can attest, superior supervisors inspire superior employees. Standing Out Of course, supervision is not...
United American Security acquires Ft. Knox Protection in Desoto and South Padre Island Texas

United American Security acquires Ft. Knox Protection in Desoto and South Padre Island Texas

Recent UAS Acquisition: “Excellent Experience” for Texas Security Services Company United American Security acquires Ft. Knox Protection. Vince DeGeorge was amazed at how organized and accessible United American Security was throughout the acquisition process of his company, Fort Knox Protection, Inc. He calls Scott Kaeser, his lead contact during the merger, “Superman” for his superhero attention to DeGeorge, “They made sure everything was taken care of,” DeGeorge says. Growing UAS’s Presence Fort Knox Protection, Inc., specialized in meeting the security services needs for resorts, hospitals, and NASCAR. Now those clients, who date back 15 to 20 years, are part of United American Security—an occurrence that resulted in the doubling of UAS’s presence in Dallas, and the addition of new UAS locations in the Rio Grande Valley (McAllen/Brownsville/South Padre Island). “I have a close relationship with all of my clients,” says DeGeorge. “They all came over to United American Security with me.” Shared Philosophies This “close relationship” DeGeorge maintained was not an accident. “When a client would sign on with us, we made a vow to be there for them, make sure there were no problems, and take care of their business,” DeGeorge explains. “They would become part of our family.” And it was the fact that United American Security shared this approach that attracted DeGeorge to UAS as a partner. “United American Security has the same philosophy,” DeGeorge explains. UAS clients are able to connect with him, or another supervisor, at any hour of any day. The exceptional customer service that United American Security provides is not typical of what other larger, security guard companies offer. For example, the...

Security Guards Save You Money

Security Guards Increase Your Bottom Line Security guards save you money as a business owner.  Have you ever considered hiring a security guard to increase your bottom line?   There are multiple reasons to hire United American Security to protect your assets.  This can include hiring a security guard to protect your building, your employees, your equipment, even your cash on hand – all assets can be lost or damaged through criminal activity such as theft or vandalism, but also by severe weather, unsafe worker behavior or waste. You hire a security guard to maintain high-visibility and to deter illegal and inappropriate actions.  The guard watches over your property or employees by direct observation or by means of an internal alarm or video system.  If something is amiss, your security guard documents all incidents and warns and escorts trespassers off your property or calls emergency services, such as police or other first responders when appropriate.  You benefit from additional eyes and ears by reducing the costs associated with your lost or damaged assets. Security Guards Minimize Your Risks To minimize risk to your business, you should consider three inter-related policy components:  1) workplace security; 2) emergency planning; and 3) the proper insurance coverage.  Increasing  your workplace security is where hiring a security guard comes into play.  But before you decide to use security guards, you should ask your insurance agent about how this affects your liability coverage. If your guards will be armed, or if you will be using unattended guard dogs, you don’t want to incur liability by being sued by an intruder.  Your insurance agent will protect...

UAS Doubles its Security Services in Southeast Florida through a “Seamless” Acquisition

UAS Doubles its Security Services in Southeast Florida through a “Seamless” Acquisition Mitch Price had no interest in selling his southeast Florida security guard company. Florida State Security Services, Inc.(FSS, www.flstatesecurity.com) was based in West Palm Beach Florida and Price had been happily running the firm for nearly 20 years. But a close colleague in the security services industry urged him to keep his mind open. With this counsel in mind, late last year, when United American Security approached Price, he agreed to a meeting. In fairly short order, Price was convinced that a merger was the right move. He hired Keith Oringer of Security ProAdvisors (www.securityproadvisors.com), and within weeks, a professional and positive transaction with United American Security was finalized. “Even though United American Security was a much bigger company, their local security and customer service model fit my company’s culture perfectly,” Price explains. “They were able to provide the same service and attention to detail as a small, local company, but with the financial resources of a much larger partner. If I was going to take that leap – to sell my company—I wanted to turn it over to a security services firm that had the same philosophy as I did.” A Customer Service Approach to Security Guards United American Security is indeed known for its superior customer service. With 24/7 access to a supervisor who knows each client’s situation, customers enjoy continuous monitoring and resources to meet their every need. “United American Security provides the customer service model in an industry where strong customer service is sorely lacking,” Price adds. “I feel very comfortable with the...
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