We listen to our customers. Sounds simple – But time after time, we meet new customers whose old security company never listened to their needs, to their staff members, nor to the security needs of the guards. At United American Security, we learn your business and what matters to your company, not just for today but for the future. Our listening tools:
Regular Client Meetings
Annual Quality Survey
Solicited Security Officer Feedback
United American Security audits performance. We submit to external audits and conduct internal audits which serves as one of many powerful operations tools we use. A few areas we audit are:
New Hire Audit
New Account Start Audit
90 Day Audit
United American Security understands the importance of effective security guard training in order to meet and exceed the needs of its clients and officers, as well as the continually rising demands of Homeland Security initiatives. The United American Security training program is designed to allow each security officer the opportunity for a clear road to success. This entails three phases:
Core Training TopicsBasic security officer duties – awareness, officer conduct, reporting, principles of communication.
Customer Specific FocusSpecific duties and procedures relating to the job at the customer’s site.
Promote and Provide Ongoing TrainingEncourage each officer’s professional development.
If it’s worth doing, it’s worth measuring. We are committed to meaningful quality measurements. Our performance metrics are based on:
Site Manager/ Security Officer Retention
We Honor Commitments
We keep our promises to our customers, our guards and our site managers.