United American Security: A Major Presence in a Major City. Houston Security
With more than 2.3 million residents, Houston
is the most populous city in the Southern United States and the fourth most populous city in the country. It's not a surprise, then, that United American Security is one of more than 300 security services companies in the Houston region
. The new good news for United American Security is that standing out is easier than it seems.
What makes United American Security better than the large security services companies?
In a word, service. Says Jeff Moore, Regional Manager for Houston, "We hear comments from customers who have moved to United American Security from the larger companies, like Securitas, Allied/Universal, or G4S, and there's one common denominator: there is a lack of service at the bigger companies. They just don't respond in real time." "If a client tells us today that there is a problem with a security guard officer, my next question is, 'Can the guard finish his shift or do you want us to replace him now?'" says Moore. "The larger security services companies may take weeks to respond." Jeffery Singletary, Regional Manager for Texas, agrees. "We're more personalized than the bigger guys. I'm on call 24 hours a day, seven days a week, and clients have my personal cell phone number. We care about each and every client, no matter if we're doing 40 hours a week or 4,000 hours a week. " "The larger companies can't offer that," Singletary adds.
What makes United American Security better than the small security services companies?
Smaller security services companies have fewer resources than United American Security. According to Moore, they may not have proper insurance or proper registrations. They may not carry a general liability policy, like UAS does. And the benefits that United American Security offers its security guards would never be possible in a smaller firm. Says Moore, "We can offer our officers a week of vacation after a year. That's fantastic! And the health benefits we provide are far, far better than what a smaller company could make available." Singletary shares, "We're a national company. We have streamlined systems, including structured invoicing and automatic daily reporting. Our clients know what their officer is doing at all times due to the digital systems we have in place." "There's a credibility of being with a mid-sized or larger company," adds Moore. "The expertise we have here is second to none," says Moore.
A growing Houston presence
United American Security has a diverse portfolio in Houston, with a client list that includes oil and gas companies, warehouses, homeowner associations, retail centers, hospitals, construction sites, hotels ... the list goes on. And with a specialty in providing exceptional hurricane security, United American Security's services in Houston are particularly valuable. "We stand out over the other 300 security services companies in Houston because of our customer service and our professionalism," says Moore. Adds Singletary, "The customers are the lifeblood of our business so we make sure that our customer service is top notch. It's part of who we are and it's in everything we touch." To learn more about United American Security's Houston services, visit a Houston UAS location: